Privacy Policy

Effective Date: June 27, 2026

At BhuAkshaya, accessible from our platform, the privacy of our visitors, customers, and vendors is one of our main priorities. This Privacy Policy document outlines the types of information that is collected and recorded by BhuAkshaya and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

We collect information to provide better services to all our users—whether you are ordering fresh organic vegetables or setting up a virtual storefront as a vendor.

  • Account & Profile Information: When you register for an account (as a Customer or Vendor), we collect your name, email address, phone number, and a password.
  • Delivery & Billing Details: For order fulfillment, we collect your physical delivery address, landmark, and location data within Vijayawada.
  • Vendor Business Data: For authorized vendors, we collect business registration names, payout bank details, and product inventory descriptions.
  • Payment Information: Payment transactions are handled via secure, encrypted third-party payment gateways. BhuAkshaya does not store your credit card numbers, UPI PINs, or net banking credentials on our servers.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our e-commerce platform.
  • Process, package, and deliver your fresh groceries, meat, and Jeevana Kits.
  • Understand and analyze how you use our website to improve our user experience.
  • Develop new products, services, features, and functionality.
  • Communicate with you regarding order confirmations, tracking updates, and support inquiries.
  • Send periodic marketing emails or promotional SMS updates (which you can opt out of at any time).
  • Process secure and accurate monthly payouts to our marketplace vendors.
  • Detect and prevent fraudulent transactions or security issues.

3. Sharing Your Information

We do not sell, trade, or rent your personal identification information to third parties. We only share information with trusted partners to run our business, including:

  • Delivery Partners: Local logistics personnel in Vijayawada receive your name, phone number, and address to drop off your fresh orders safely.
  • Payment Processors: Secure data transfer to authorized payment gateways to process your transactions.
  • Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities in India.

4. Cookies and Web Beacons

Like any other website, BhuAkshaya uses ‘cookies’. These cookies are used to store information including visitors’ preferences, items added to the shopping cart, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

5. Data Security

We implement a variety of standard security measures to maintain the safety of your personal information when you place an order or access your vendor dashboard. We use encrypted SSL connections across our platform to prevent unauthorized access.

6. Your Data Rights

You have the right to request access to the personal data we hold about you, request corrections to incorrect data, or ask for the deletion of your account information. To exercise any of these rights, please reach out to our support team using the contact details below.

7. Changes to This Policy

BhuAkshaya reserves the right to update this Privacy Policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

8. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us at:

  • Email: connect@bhuakshaya.com
  • Phone: +91 70936 36228
  • Address: Vijayawada, Andhra Pradesh, India